Aspirant Bharat Help & Grievance Redressal Center
Official support desk, self-help guides, academic community assistance, and statutory grievance reporting under Rule 3(2) of the IT Intermediary Rules 2021.
Frequently Answered Questions
🔑 How do I reset my password or fix 2FA issues?
Navigate to the login screen and click "Forgot Password". A secure verification token will be dispatched to your registered email via smtp.ionos.com. For 2FA OTP delays, verify your email spam folder or contact support below.
👥 How do Study Circles work?
Study Circles allow aspirants to organize focused revision around specific exam themes (e.g. UPSC Prelims, State PSC, SSC CGL). Circle admins can approve members, pin high-yield syllabus notes, and organize group mock doubt sessions.
📍 How is my location protected in "Nearby Aspirants"?
Location sharing is strictly opt-in (disabled by default). When enabled, our backend uses the Haversine spherical formula to calculate approximate radial distance (e.g. "within 5 km"). Your exact GPS coordinates or address are never disclosed.
🛡️ How do I report harassment or question paper leaks?
Click the three dots (...) on any post, comment, or profile and select "Report". You may also submit an urgent takedown ticket via the form on this page. All paper leak reports are acted upon within 72 hours.
🗑️ How can I delete my account and data?
You can permanently erase your account at any time via Settings > Delete Account. Our automated deletion script cascades across 60+ database tables and unlinks all uploaded media files.
Statutory Grievance Redressal Desk
Grievance Officer: Founder & Administrator, Aspirant Bharat
Official Email: [email protected] / [email protected]
Statutory SLA: Acknowledgment within 24 hours; Resolution within 15 days (72 hours for urgent complaints under Rule 3(2)(b)).
Appellate Escalation: Grievance Appellate Committee at https://gac.gov.in.
Contact Support & Lodge Inquiry
Send an official inquiry, report a technical bug, or submit an academic verification request.
